When other users submit content through our Services, they may provide information about you, for instance, mentioning you in a reference email. We may also receive your email address from other Service users when they provide it to invite you to our Services. Also, when an administrator designates you as the billing or technical contact on your company’s account, they may provide your contact information.
Third-party Services Linked to Your Account
We receive information about you from companies that belong to the Enerji Group, in accordance with their terms and policies.
We collaborate with partners worldwide who provide consulting, implementation, training, and other services around our products. We receive information from these partners, such as billing and technical contact information, company name, the Amnet products you have purchased or may be interested in, evaluation information you have provided, what events you have attended, and what country you are in. Additionally, some of these partners help us to market and promote our products, generate leads, and resell our products.
We receive information about you and your activities on and off the Services from third-party partners, including advertising and market research partners who provide us with information about your interest in and engagement with our Services and online advertisements.
How we Use the Information we Collect
We use the information we collect depending on which Services you use, how you use them, and your preferences. Below are the specific purposes for which we use the information we collect about you.
To provide the Services and Personalize Your Experience
We use information about you to provide the Services, process transactions, authenticate you when you log in, provide customer support, and operate and maintain the Services. Furthermore, we offer tailored features that personalize your experience, enhance your productivity, and improve your ability to collaborate with others. For example, we analyze your team’s activities to provide search results, activity feeds, notifications, connections, and recommendations that are most relevant to you and your team. We may use your stated job title and activity to return search results we think are relevant to your job function. We may also use your email domain to infer your affiliation with a particular organization or industry to personalize the content and experience you receive on our websites. When you use multiple Services, we combine information about you and your activities to provide an integrated experience.
For Research and Development
We use collective learnings about how people use our Services and feedback provided directly to us to troubleshoot, identify trends, usage, activity patterns, and areas for integration and improvement of the Services. In some cases, we apply these learnings across our Services to improve and develop similar features or to better integrate the services you use. We also test and analyze certain new features with some users before rolling the feature out to all users.
To communicate with you about the Services
We utilize your contact details to communicate with you regarding the Services. This includes sending transactional messages via email and within the Services, such as confirming your purchases, reminding you of subscription expirations, responding to your comments, questions, and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. We also send you email notifications when you or others interact with you on the Services, such as when you are mentioned on a page or when a task is assigned to you. Additionally, we provide customized communications based on your activity and interactions with us. For instance, specific actions you take in the Services may automatically trigger a feature or suggest a third-party app within the Services that would simplify that task. We also send you communications to aid in your proficiency with a particular Service as you onboard. These communications are considered a part of the Services, and if you wish to opt-out, you can do so from within the communication itself.
The objective is to advertise, promote, and increase user engagement with the Services. We may use your contact details and data on how you use the Services to send targeted promotional communications, such as emails and Amnet ads on third-party websites and apps, as well as on social media platforms like Facebook and Google. Our aim is to enhance your experience with the Services by keeping you informed about new features, surveys, newsletters, events, and special offers, including contests. You can manage your communication preferences by opting out as described below.
Regarding customer support, we utilize your information to resolve technical issues, provide assistance, analyze crash data, and improve the Services.
To ensure safety and security, we employ your personal information and Service usage data to authenticate accounts, monitor suspicious or fraudulent activity, and identify violations of Service policies.
To safeguard our legal rights and legitimate business interests, we may use your information in connection with legal claims, regulatory compliance, audit functions, and disclosures related to business acquisitions, mergers, or sales where required by law.
We also use your data with your explicit consent for specific purposes, such as publishing testimonials or customer stories to promote the Services.
If you are an EEA individual, we only collect and process your information if we have legal grounds to do so under EU laws. These grounds may include providing the Services, serving legitimate interests, fulfilling legal obligations, or receiving your consent.
We share information about you in various ways to facilitate collaboration with other Service users and third parties. However, we do not sell your information to advertisers or other third parties. When using the Services, you can create content that contains information about you and grant permission to other users to view, share, edit, copy, and download that content according to your selected settings.
If you use your work or organization’s email domain to access or register for our Services, certain information about you may become accessible to your organization’s administrator and other users sharing the same domain, including your name, profile picture, contact information, content, and past use of your account. If you are an administrator for a specific group of users within our Services, we may share your contact information with current or past users for Service-related requests.
Our websites provide publicly accessible blogs and forums, and any information you provide on these platforms, including profile information associated with the account you use to post the information, may be accessed and used by any member of the public who visits these websites. Your posts and certain profile information may remain even after you delete your account. We recommend that you consider the sensitivity of any information you input into these Services, and you may contact us to request the removal of your information from our publicly accessible websites.
We share information with third-party service providers who assist us in operating, providing, improving, integrating, customizing, supporting, and marketing our Services. These service providers may access or use information about you if they need to perform services on our behalf, and we provide them with policies and procedures designed to protect your information.
We also work with third parties, known as Amnet Partners, who provide consulting, sales, and technical services to deliver and implement customer solutions around our Services. We may share your information with these third parties to assist with billing and collections, provide localized support, and provide customizations, with your agreement..
You or your administrator may choose to add third-party apps within our Services to add new functionality or change the behavior of the Services, which may give these apps access to your account and information, including your name, email address, and any content you choose to use in connection with those apps. We encourage you to review the privacy policies of third-party apps before using them, as their policies and procedures are not controlled by us.
We may share information about you with third parties with your consent, such as displaying personal testimonials of satisfied customers on our public websites with your name alongside the testimonial. In exceptional circumstances, we may share information about you with a third party if we believe it is necessary to comply with applicable laws, regulations, legal processes, governmental requests, enforce our agreements, policies and terms of service, protect the security or integrity of our products and services, protect our customers or the public from harm or illegal activities, or respond to an emergency in good faith.
We share information we have about you with other Amnet corporate affiliates of the Enerji Group in order to operate and improve products and services and to offer other Amnet affiliated services to you. This includes companies that own or operate the services.
Information storage and security
We use data hosting service providers in the United States to host the information we collect, and we use technical measures to secure your data.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
How long we keep information
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.
Information you share on the Services:
If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Services. For example, we continue to display messages you sent to the users that received them and continue to display content you provided.
If the Services are made available to you through an organization (e.g., your employer), we retain your information as long as required by the administrator of your account. For more information, see “Managed accounts and administrators” above.
If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us or ceased using your Amnet account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
How to access and control your information
You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.
You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Below, we describe the tools and processes for making these requests. You can exercise some of the choices by logging into the Services and using settings available within the Services or your account. For all other requests, you may contact us as provided in the Contact Us section below to request assistance.
Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep. Where you have asked us to share data with third parties, for example, by installing third-party apps, you will need to contact those third-party service providers directly to have your information deleted or otherwise restricted. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.
Access and update your information
Our Services and related documentation give you the ability to access and update certain information about you from within the Service. For example, you can access your profile information from your account and search for content containing information about you using key word searches in the Service. You can update your profile information within your profile settings and modify content that contains information about you using the editing tools associated with that content.
Deactivate your account
If you no longer wish to use our Services, you or your administrator may be able to deactivate your Services account. If you can deactivate your own account, that setting is available to you in your account settings. Otherwise, please contact your administrator. If you are an administrator and are unable to deactivate an account through your administrator settings, please contact Amnet support. Please be aware that deactivating your account does not delete your information; your information remains visible to other Service users based on your past participation within the Services. For more information on how to delete your information, see below.
Delete your information
Our Services and related documentation give you the ability to delete certain information about you from within the Service. For example, you can remove content that contains information about you using the key word search and editing tools associated with that content, and you can remove certain profile information within your profile settings. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
Request that we stop using your information
In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so. For example, if you believe a Services account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved, provided your administrator does not object (where applicable). If you object to information about you being shared with a third-party app, please disable the app or contact your administrator to do so.
Opt out of communications
You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your Service account settings menu, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services. You can opt out of some notification messages in your account settings.
Please turn off the controls for cookies in your browser settings. If you want to prevent websites from tracking your online activity, you can enable the “Do Not Track” feature in some browsers. However, we do not currently respond to these signals as there is no common understanding of how to interpret them. Instead, we offer other tools to help you control your data collection and usage.
Data portability allows you to transfer some of your information from one service provider to another. Upon request, we will provide you with an electronic file of your basic account information and any information you create in spaces under your sole control. However, this may not apply to all of your information.
We collect and store information globally, primarily in the United States, and transfer it outside your country of residence to provide you with our services. We take steps to protect your information whenever we transfer it. We also share information within the Amnet corporate affiliates and with third-party service providers under contract. Some of these providers are based in countries that may not have equivalent privacy and data protection laws to your country. To safeguard these transfers, we use European Commission-approved standard contractual data protection clauses or other appropriate legal mechanisms.
Our products are mainly intended for use by organizations, which are responsible for the accounts and Service sites they control. If your organization is the administrator of the services you use, direct your data privacy questions to them. Administrators can restrict, suspend or terminate your access, access information in and about your account, and change your information, including profile information. They can also install or uninstall third-party apps or integrations. If you use an email address provided by an organization to access the services, the owner of the domain associated with your email address may assert control over your account and use of the services later on. If you do not want this to happen, use your personal email address to register for or access the services.
Our policy towards children
Our policy towards children is that our services are not directed to individuals under 16, and we do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete it. Please contact our support services if you become aware of a child providing personal information to us.
If you have any concerns or inquiries about how we handle your information, please direct them to Amnet ContentSource Private Limited, the entity responsible for addressing such matters. If you are a resident of the European Economic Area, please contact us at email@example.com.